Terms of Use
Terms of Use
When you make a Booking on our website, you will be asked to click “I accept” and you will not be able to complete your Booking if you do not do this.This confirms that you accept these terms. We strongly recommend that you read the terms before accepting.
Our Contract
Subject to these terms, Rk Destinations (we/us) sells all rooms and extras to you if you are a consumer.
Rk Destinations and you enter into a contract when we provide you with a booking reference number for your accommodation and any extras . Until we give you a booking reference number, no reservation made with Rk Destinations will be legally enforceable. Any reservation may be canceled by management at any time.
Booking Modification
Modifications can be made free of charge up to 24 hours prior to check-in, which commences at 14:00 local time on the date of stay.
ALL modifications (exc. room upgrades) are treated as a cancellation and a new booking. All clauses of the Cancellation Policy are applicable. For date changes, we cannot guarantee the same rates will be available as at the time of booking.
Room upgrades will be provided on request where possible. Cancellation Policy does not apply here. Payable amount will be the difference between rate at the time of booking and rate of the upgraded room at time of modification.
GST
If you need a GST Invoice, please confirm the GST number for billing, at the time of check in. GST number once provided will not be changed after check in. Bloom will not be liable or indemnify any loss that you may incur, due to failure to intimate correct GST details.
Group Bookings
Bookings made for either 5+ rooms OR 15+ nights will be treated as a Group Booking. If you cancel your Group Booking or reduce the number of nights or the number of rooms required within 30 days of your arrival date, we will not refund any money you have paid to us.
Subject to availability and payment, you may add any additional night to any Group Booking at the rate for the room at the time you make the amendment.
Questions and Complaints
If you have any questions or complaints in relation to your booking or these terms please go to our website and click on the ‘contact us’ link and we will respond to you as quickly as we can, normally within 24 hours.
Payment
Refunds will be made only to the registered booking credit or debit card. There will be no cash payments.
